Terms of Service

Last Updated: March 13, 2026

These Terms of Service ("Terms") govern your use of Relay Forge's AI-powered receptionist and SMS services. By using our services or calling a business that uses our services, you agree to these Terms.

1. Service Description

Relay Forge provides AI-powered receptionist services to businesses, including:

• Automated call answering and routing
• Collection of caller information (name, reason for call, callback details)
• SMS notifications, confirmations, and reminders
• Appointment scheduling assistance

2. SMS Terms and Consent

By calling a business that uses Relay Forge services, you consent to receive SMS messages related to your call, including:

• Call follow-up messages
• Appointment confirmations and reminders
• Responses to your inquiries

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further messages will be sent.

Message Frequency: Message frequency varies based on your interactions with the business.

Costs: Message and data rates may apply. Relay Forge does not charge for SMS messages, but your mobile carrier may charge standard messaging fees.

Help: For assistance, reply HELP to any message or contact us at relayforgeai@gmail.com.

3. User Responsibilities

When interacting with our services, you agree to:

• Provide accurate information when requested
• Not use the service for any unlawful purpose
• Not attempt to disrupt or interfere with the service
• Not impersonate another person or entity

4. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

5. Limitation of Liability

Relay Forge provides services on an "as is" basis. To the fullest extent permitted by law:

• We are not liable for any missed calls, failed messages, or service interruptions
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for our services

6. Disclaimer

Our AI receptionist is an automated system. While we strive for accuracy, the AI may occasionally misunderstand or incorrectly transcribe information. The business you called is responsible for verifying any information collected.

7. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

8. Modifications

We may modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms.

9. Termination

We reserve the right to terminate or suspend access to our services for any user who violates these Terms or for any other reason at our sole discretion.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

11. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.