Privacy Policy

Last Updated: March 13, 2026

Relay Forge ("we," "our," or "us") operates an AI-powered receptionist service that answers phone calls and sends SMS messages on behalf of businesses. This Privacy Policy explains how we collect, use, and protect information.

Information We Collect

When you call a business using our service, we may collect:

• Phone number: Your caller ID when you place a call
• Call information: Date, time, and duration of calls
• Voice data: Call recordings and transcriptions (if enabled by the business)
• Information you provide: Your name, reason for calling, appointment requests, and other details you share during the call

How We Use Your Information

We use the information collected to:

• Provide AI receptionist services to the business you called
• Send SMS confirmations, reminders, and follow-up messages related to your call
• Help the business return your call or respond to your inquiry
• Schedule appointments on your behalf when requested
• Improve our services and customer experience

SMS Communications

By calling a business that uses our service, you may receive SMS messages related to your call, including:

• Call follow-up and thank you messages
• Appointment confirmations and reminders
• Responses to your inquiries

Opt-out: You can stop receiving SMS messages at any time by replying STOP to any message. You may also contact us directly to opt out.

Message frequency: Message frequency varies based on your interactions with the business.

Message and data rates: Standard message and data rates may apply.

Information Sharing

We share your information only with:

• The business you called: They receive your call details to follow up with you
• Service providers: We use Twilio for phone and SMS services, subject to their privacy policy

We do not sell your personal information to third parties.

Data Retention

We retain call data and messages for as long as necessary to provide our services to the business you contacted, typically no longer than 12 months unless required by law or requested by the business.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify affected parties of any material changes.